Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Many patients have questions when it comes to endocrinology and the endocrine system. The following is a list of frequently asked questions. Please click on the question to reveal the answer.

How do I refill my prescription?
Send your prescription refill to your pharmacy and allow 2 business days for it to be filled. Because we recommend you allow 2 business days for your prescription to be filled, you are encouraged to send your refill request to the pharmacy by Tuesday. Medications ordered by your primary care physician or other specialists need to be refilled by them.

Can we call after hours for medical emergencies?
If you have a medical emergency, call 911 immediately. Otherwise, you may call during regular office hours. Prescription refill requests are not considered medical emergencies and must be called in during regular office hours.

What are your no-show, cancellation and rescheduling policy?
We kindly request you provide 24 hours advance notice if you need to cancel or reschedule an appointment. Depending on the type of appointment, there may be a $25 - $75 cancellation fee. Patients who habitually miss, cancel or reschedule their appointments compromise their care and health outcomes.

Who can help me with billing questions?
Billing insurance companies are done by a third party billing company. Their phone number is 702.256.3637 and they will gladly answer any question you may have regarding your statement. Patient co-payments, co-insurances and deductibles are paid at the time of visit. Should you have any questions regarding your co-insurance and deductible amounts, our office can easily supply you with estimates. Of course, the insurance carrier is always the best source to call with any questions regarding your plan benefits.

Forms
Administrative forms such as disability, FMLA, handicap parking requests, etc. will be referred to your primary care physician for completion, creating a central location for these types of documents. However, we understand rare exceptions to this rule may exist and in such situations, these services will be commensurately charged.

Can I review my diagnostic and laboratory results by phone?
It is not our policy to review test results over the phone. Endocrine care is more than simply knowing if your laboratory results fall into a lab-defined reference range. Optimal care requires face-to-face interaction between a patient and health care provider. Identical test results can be seen in two patients, one of whom is ill with the other being well; the diagnostic differentiation can only be discerned by face-to-face interaction with an experienced clinician.

Why are follow up visits important?
Endocrinology is a specialty that treats chronic medical conditions. The chronic nature of these disorders necessitates periodic clinical reassessment to ensure that treatment goals are being attained and optimal care provided. This also helps us monitor our patients for potential side-effects of therapy and any complications arising from the underlying disease state. The evolving nature of medicine is personalized care, and rather than having a 'one-size-fits-all' approach to your treatment, your follow up visit allows us to create a care plan based on your individual needs.

What do I bring with me when I return for follow up visits?
We recommend you bring your list of medications and current insurance cards. Your follow up appointment is also the best time to bring re-fill requests for your endocrine medications as well as the address and fax number of the pharmacy you go to. If you have diabetes, please bring your blood sugar record with you.

Do I have a co-payment?
Your insurance carrier is the best place to call for your plan benefits. However, it is our experience that most plans have patient responsibility portions described as deductible, co-insurance and co-payment amounts. We understand this can be a complex matter and as a courtesy, our front desk staff will be more than happy to confirm and clarify your benefits with the insurance company.

What are your office hours?
With the exception of holidays, our clinic hours are Monday through Thursday from 7:00 am - 5:30 pm. Phone hours are from 8:00 am - Noon and 1:00 pm - 5:00 pm.